Privacy Policy

Last updated: January 2026

This Privacy Policy describes how Cicybell (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from cicybell.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

Collection of Personal Information

To provide our Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

1. Device Information

• Purpose: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

• Source: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Information Collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

• Disclosure: Shared with our processor Shopify, Google Analytics, and advertising partners.

2. Order Information

• Purpose: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

• Source: Collected directly from you.

• Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

• Disclosure: Shared with our processor Shopify, Amazon Multi-Channel Fulfillment (for shipping), PayPal, Google, and Meta.

3. Customer Support Information

• Purpose: To provide customer support and resolve issues.

• Source: Collected directly from you.

• Information Collected: Name, email address, phone number, and the content of your message or chat history.

• Disclosure: Shared with Shopify and our customer service tools.

Minors

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

• Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

• Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

• Google Analytics: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

• Opt-Out: You can opt out of targeted advertising by using the following links:

  • FACEBOOK: https://www.facebook.com/settings/?tab=ads

  • GOOGLE: https://www.google.com/settings/ads/anonymous

  • BING: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

SMS/MMS Mobile Message Marketing Program

By subscribing to Cicybell text notifications, you agree to receive automated marketing messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out.

Your Rights

For Residents of the United States (CCPA/CPRA) Depending on where you live, you may have the right to:

• Access the personal information we hold about you.

• Request that we correct or delete your personal information.

• Opt-out of the "sale" or "sharing" of your personal information. To exercise these rights, please contact us at Service@cicybell.com.

For Residents of the EEA (GDPR) If you are a resident of the European Economic Area (EEA), you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection).

• Managing Cookies: Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

   

• Do Not Track: Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

   

User-Generated Content & Social Media

If you post reviews, photos, or comments on our Site or social media pages, this content is public and not subject to this Privacy Policy’s restrictions on personal information. We are not responsible for how other users use this content. We encourage you to review the privacy policies of any social media platforms you interact with.

 

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:

Email: Service@cicybell.com Address: 2646 River Avenue, Suite C, Rosemead, CA 91770