Help center

Frequently asked questions

Here are some answers to popular questions about Cicy Bell and products. Looking to get in touch or have other questions not listed? Contact us here

Frequently Asked Questions

  • At Cicy Bell we do our best to offer accurate sizing, but sizing standards can vary across brands — so comparing your measurements to our size chart is the easiest way to make sure a piece will fit. Please take a moment to open the size chart and match your bust/waist/hip measurements before ordering. If you’re between sizes or still not sure, reach out to our customer care（超链接-客服邮箱） — we’re happy to help you pick the right size.

  • Cicy Bell wants you to be 100% satisfied—if you are not satisfied, please contact our customer service support to request a refund or exchange.

    Additional information: We will guide you through the return or exchange process, but please note that Cicy Bell currently does not offer free returns, and return shipping costs are the responsibility of the customer. If you need assistance, please provide your order number, product images, and a brief description of the issue, and we will handle the matter for you.

  • Cicy Bell ships with Amazon’s trusted delivery service, offering two options: Standard Shipping (5–7 business days) and Expedited Shipping (2–3 business days).

    More info: Once your order ships, you’ll receive a tracking link so you can follow your package every step of the way. Delivery times are based on business days and may vary slightly during holidays or peak seasons. Need it sooner? Choose Expedited at checkout for the fastest arrival.

  • We usually can’t cancel or change orders because we begin processing them right away. Contact Cicy Bell within 12 hours of placing your order and we’ll do our best to update it.

    More info: Since orders are processed quickly, changes aren’t guaranteed — but common fixes (address tweaks, swapping sizes, or removing an item) may be possible if you reach out fast. Have your order number ready when you contact us to speed things up.

Shipping & Delivery

  • Cicy Bell usually processes orders within 1 business day — after that, delivery depends on the shipping option you chose: Standard (5–7 business days) or Expedited (2–3 business days) via Amazon’s delivery service.

    More info: Once your order ships you’ll get a tracking link so you can follow its progress. Delivery times are business days and may be slightly longer during holidays or peak seasons. If you need it faster, choose Expedited at checkout or contact customer support before your order ships.

  • Shipping costs vary based on the delivery speed — you’ll see the exact rate at checkout.

    More info: Cicy Bell offers Standard and Expedited shipping (rates depend on shipping method,). To check the price for your order, add items to your cart and enter your shipping address — the final shipping fee shows on the checkout page. For full details, see our Shipping Policy.

  • Yes — Cicy Bell offers free standard shipping on orders of $99 or more.

    More info: The free-shipping threshold applies at checkout once your cart total reaches $99

  • Not right now — Cicy Bell currently ships only within the United States.

    More info: We’re sorry for any inconvenience. At the moment we don’t support international orders, so shipping addresses must be U.S.-based. If you need help with an order or want to be notified when we start shipping internationally, contact our customer support and we’ll keep you posted.