Once an order has been placed, it cannot be changed. You can change contact and delivery information by contacting our customer service team. If you wish to cancel your order, we recommend that you contact our customer service team as soon as possible, but we may not be able to cancel an order if it is already being processed. Please note that cancellation requires confirmation from us.

We have a 30-day return policy, which means you have 30 days after receiving all your items to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed or un-altered, with tags, and in its original packaging.

We charge a 15% restocking fee on all returns, which will be automatically deducted from your refund.

Once we approve your refund request, we will process it within 7 business days. The refund will be returned via the original payment method.

We do not pay for return shipping on any item

We apologize for any inconvenience caused by receiving incorrect or defective garments or garments damaged due to shipping issues. Please contact us within seven days with your order number and a photo of the fault. We will provide you with a solution.

CICYBELL will make every effort to ensure that the products you see on the screen are consistent with the actual products, but CICYBELL is not responsible for the following issues:

Issues such as color differences, loose threads, unfinished edges, thickness, and texture caused by different monitors are not considered quality issues.

Returns due to dissatisfaction with the style or color, or changes in personal preference are not considered quality issues.

All returns and exchanges need to contact us, returns without permission will be considered unacceptable

Contact address: Service@cicybell.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Service@cicybell.com. Please note that returns will need to be sent to the following address:

2646 River Avenue, Suite C, Rosemead, CA 91770 

Contact: Danny  

Phone: 626-637-9293

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Service@cicybell.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

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